Refund Policy for Vills.ai

Vills.ai is a gig platform that connects talented individuals with businesses and individuals in need of their services. We strive to provide a high-quality platform and services to our users, but we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which we will provide a refund for our services.

Conditions for Refunds

Vills.ai provides refunds in the following circumstances:

• The job was not completed: If the job was not completed to the satisfaction of the client, we will provide a full refund.
• The candidate was not suitable: If the candidate that we matched with the client was not suitable for the job, we will provide a full refund.
• The platform was not used: If the client did not use our platform to complete the job, we will provide a full refund.
• Technical issues: If there were technical issues with our platform that prevented the client from using our services, we will provide a full refund.

Requesting a Refund

To request a refund, the client must contact our support team at [insert contact email]. The client must provide a detailed explanation of the reason for the refund request, and we will review the request to determine if a refund is appropriate.

Refund Process

If a refund is approved, we will process the refund within [insert time frame]. The refund will be credited back to the original method of payment used to purchase the services.

Exceptions

Vills.ai reserves the right to deny a refund request if it does not meet the conditions outlined in this Refund Policy. Additionally, Vills.ai may deny a refund request if it determines that the client has engaged in fraudulent or unethical behavior.

Changes to Our Refund Policy

Vills.ai may make changes to this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will provide notice of any significant changes to our Refund Policy on our platform.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at hello@vills.ai